Return & Exchange Policy

Return & Exchange Policy
Effective Date: May 22, 2025

At Abby Glow, a business registered under Abitas Ventures in Kenya, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return the item for an exchange. Please note that we do not offer refunds for goods once sold.

Return Eligibility

To qualify for a return:

  • The item must be unused, in its original packaging, and in resalable condition.

  • Returns must be initiated within 7 days of receiving the item.

Return Process

To initiate a return:

  1. Contact our Customer Support Team at
    šŸ“§ Email: abbyglowcare@gmail.com
    šŸ“ž Phone: 0725 748 012

  2. We will provide you with a return shipping label and further instructions.

Note: Customers are responsible for the cost of returning the item to us.

Exchange Process

Once we receive and inspect your returned item, we will process your exchange within 3 business days. The shipping cost for sending the new item will be covered by the customer.

Items Not Eligible for Return

We do not accept returns for the following:

  • Items that have been worn, damaged, or used

  • Items that have been altered, customized, or modified

Out-of-Nairobi Returns (International/Remote Locations)

If you're returning an item from outside Nairobi, please contact us first to determine the most convenient and reliable courier service to use.

šŸ“ž Call: 0725 748 012

Contact Us

If you have any questions or need assistance with your return or exchange, please reach out to us:

Abby Glow ā€“ Customer Support
šŸ“ž Phone: 0725 748 012
šŸ“§ Email: abbyglowcare@gmail.com
šŸŒ Website: https://abbyglow.com